Terms and conditions

General provisions

The present conditions are valid exclusively between the company CALZATURIFICIO EMMEGIEMME SHOES s.r.l., following named as “EMMEGIEMME” and any other person who makes online purchase on the website www.maimai.it, hereinafter referred to as “CUSTOMER”. EMMEGIEMME reserves the right to modify, supplement or vary the General Conditions of Sale.

Object of the contract

With the present conditions, EMMEGIEMME sells and the CUSTOMER buys at distance the products indicated and offered on the website www.maimai.it. The contract is finalized exclusively through the internet network according to the website procedure. Before the purchase of a product, the CUSTOMER agrees to read these terms and conditions of sale. In the order confirmation e-mail, the CUSTOMER will also receive the link to download and archive a copy of these general conditions of sale.

Pre-contractual information

Before the finalization of the purchase, The CUSTOMER examines the characteristic of the item illustrated in the product page. The CUSTOMER is informed about:

  • total price including taxes;
  • methods of payment;
  • the terms in which EMMEGIEMME commits to deliver the goods;
  • terms, conditions and procedures to exercise the right of withdrawal;
  • information that the CUSTOMER will be in charge with the expenses in case of returns;
  • existence of the legal guarantee of conformity for the goods purchased.

Conclusion of the contract

The sale contract is finalized with the sending of a confirmation email by EMMEGIEMME. This email includes customer data, purchased products price, delivery address and a link to print and store these conditions. The CUSTOMER commits to verify the compliance of personal his information and to suddenly communicate eventual mistakes. EMMEGIEMME commits to present and describe in the best way the products sold on the website. However, some errors, inaccuracies or small differences between the site and the actual product may occur. Moreover, product pictures do not constitute a contractual element.

Product availability

Products availability refers to the effective availability in the moment in which the CUSTOMER makes the purchase. However, this availability has to be considered as purely indicative since, because of the simultaneous presence of more than one users on the website, the products could be sold to other users before order confirmation. Even after sending the order confirmation email sent by EMMEGIEMME, there may be cases of partial or total unavailability of the goods. In this eventuality, the CUSTOMER will be immediately informed by e-mail. If the CUSTOMER requests the cancellation of the order, by resolving the contract, EMMEGIEMME will refund the amount paid within 14 days from the day on which EMMEGIEMME became aware of the customer’s decision.

Methods of payments

Each payment by the CUSTOMER can only be made by means of the credit cards indicated on the website www.maimai.it or through the Paypal payment method. The communications relating to the payment and the data communicated by the CUSTOMER when the payment is done take place on special protected lines.


All the sales prices of the products sold on www.maimai.it are expressed in euros and include VAT. Shipping fees are free in Italy, Belgium, France and Germany The CUSTOMER accepts EMMEGIEMME’s right to change its prices at any time, however the goods will be invoiced on the basis of the prices indicated on the site at the time the order is created and indicated in the confirmation email sent by EMMEGIEMME to the CUSTOMER. In the event of an IT, manual, theoretical or any other error that could result in a substantial change of the price, not foreseen by EMMEGIEMME, which makes it exorbitant or negligible, the order will be considered invalid and canceled and the amount paid by the CUSTOMER will be refunded within 14 days of cancellation.

Right of withdrawal

In accordance with the legal provisions in force, the CUSTOMER has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days from the date of receipt of the products. The CUSTOMER who intends to exercise the right of withdrawal must communicate it to EMMEGIEMME through an explicit declaration, requesting and sending the return request form to the Customer Service. In case of exercise of the right of withdrawal, the CUSTOMER is required to return the goods within 14 days from the day on which he communicated to EMMEGIEMME his willingness to withdraw from the contract. The goods must be sent back to EMMEGIEMME. The direct costs of returning the product are charged to the CUSTOMER, except for the Italian territory, where the return is free and EMMEGIEMME will bear the costs. The User will be required to return the products without having used them, in a perfect state of conservation, without having removed the original labels and complete of the fiscal documents received. The CUSTOMER cannot return a used product. Without prejudice to the right to verify compliance with the above, EMMEGIEMME will refund the amount within 14 days. EMMEGIEMME will carry out the refund using the same payment method chosen by the CUSTOMER during the purchase phase.

Delivery methods

EMMEGIEMME will only accept orders to be delivered in the territories listed below. The products will be delivered by express courier to the address indicated by the CUSTOMER at the time of the order no later than 30 days from the date of receipt by the CUSTOMER of the order confirmation email. Shipping and return costs are borne by EMMEGIEMME for the whole Italian territory while they are borne by the CUSTOMER in the following territories:


The Netherlands

United Kingdom
Czech Republic


EMMEGIEMME assumes no responsibility for disservices attributable due to force majeure or unforeseeable circumstances, even if they depend on malfunctioning and disservices of the internet, in the event that it is unable to execute the order within the time provided for in the contract.

Access to the website

The CUSTOMER has the right to access the website for consultation and making purchases. No other use, in particular commercial, of the website or its content is permitted. The integrity of the elements of this website and the related technology used remain the property of EMMEGIEMME and are protected by intellectual property law.


The website www.maimai.it uses “cookies”. Cookies are electronic files that record information relating to the CUSTOMER’s navigation on the site and that allow EMMEGIEMME to offer a personalized service to its customers. EMMEGIEMME informs the CUSTOMER of the possibility to disable the creation of these files, by accessing its internet configuration menu. It is understood that this will prevent the CUSTOMER from proceeding with the online purchase.


These general conditions of sale are made up of all the clauses that make them up. If one or more provisions of these are considered invalid or declared as such in accordance with the law, regulation or following a decision by a court having jurisdiction, the other provisions will continue to have full force and efficacy.

Applicable law and competent jurisdiction

These general conditions of sale are subject to Italian law. Any dispute that does not find a friendly solution will be subject to the exclusive jurisdiction of the Court of the place of residence or domicile of the CUSTOMER, if located in the territory of the State.

General conditions of sale updated on 3 July 2020


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