RETURNS AND REFUNDS

You can request the return of any product within 14 days from the delivery date.
To make a return it is necessary asking for the return form to our customer care or downloading it from the link below and email it to: customercare@maimai.it
The User will be required to return the products without having used them, in a perfect state of conservation, without having removed the original labels and complete of the fiscal documents received. The products’ packaging must be treated with care in order to safeguard the original packaging from damage, extraneous writing or having labels fixed on it. If such conditions are not met, the Company will return the products to the User at the latter’s expense.
Without prejudice to the right to verify compliance with the above, we will refund the amount within 14 days.

Return is free of charge on the italian territory, differently, return shipment costs are charged to the customer.

 

DOWNLOAD THE RETURN FORM