Frequently Asked Questions

How to shop?

Shopping on is quick and easy:

  1. Browse the catalogue and click on the product you want
  2. On the product details page select the size you prefer and click on “Add to cart”
  3. A dialogue window will open; click on “View cart”
  4. Click on “Proceed to checkout” and enter the delivery and payment information

You can check and change the contents of your Cart at any time and you can pay with any major credit card (MasterCard, Visa, American Express and PostePay), PayPal or bank transfer.

Do I need register to complete the purchase?

No, you do not need be registered on our site to make purchases.

However, registration is fast, free, safe and gives you many advantages.

How can I check the delivery status?

Once your order has been processed and the order product leaves our storehouse, you will receive an email with the tracking number and the estimated delivery date.

Can I change my order before it is dispatched?

You can edit the order before the warehouse has processed it. If you change your mind, we recommend that you contact our Customer Services Department immediately so that they can verify the status of your request.

In any case, you can request the return of the item within 14 days of delivery of the order for any reason. You can find more information in “Returns and Refunds” and in “Terms and Conditions”.


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